Question 1

What type of Instagram account do I need?

Accepted Answer

You need an Instagram Business or Creator account connected to a Facebook Page. Personal Instagram accounts don't have access to the Messaging API that we use for syncing.

Question 2

How does the sync work?

Accepted Answer

Convotic uses Meta's official Instagram Messaging API to receive your DM conversations. When a new message arrives, we automatically create or update the corresponding contact in HubSpot and log the conversation.

Question 3

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption for all data in transit and at rest. We only request the minimum permissions needed to sync your messages. We never share your data with third parties.

Question 4

Can I connect multiple Instagram accounts?

Accepted Answer

Yes! The number of Instagram accounts depends on your plan. Free and Starter plans include 1 account, while Pro supports up to 3. All accounts sync to your single HubSpot account.

Question 5

Can I cancel anytime?

Accepted Answer

Absolutely. You can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees.

Frequently asked questions

Getting Started

Managing Leads

Growth & ROI